Do it with heart.
Act with meaning and purpose.
Empathise to understand our members and people.
Have genuine care and real passion.
Alex Mackenzie | Corporate Services
How long have you been at Health Partners?
I started in August 2023, so 1 year and 4 months if my maths is correct – or 16 months to quote my tenure like a proud parent.
Why did you join Health Partners?
I started my professional career at a member-owned bank where I gained an appreciation for community-minded organisations. I’m also a passionate South Aussie, I love this state, so I jumped at an opportunity to work in CX for a South-Australian owned not-for-profit where I could contribute, grow, and learn in a new industry.
What team do you work in and what’s your current role?
I work in Customer Experience as the Experience Design Lead. My key responsibilities are research, insights and experience design. I lead teams across the business to identify opportunities for improvement and address member pain-points.
Health Partners is made up of different sides. We have different teams, projects and specialties. Which side do you appreciate the most?
I could say that I appreciate our people side the most - working with clever, friendly, and supportive colleagues – who are occasionally funny too. I could also say that I love getting to talk to our members – they have a real passion for our brand and are eager to help us make things better. But I think the side I appreciate the most is the opportunity I’m afforded in this role and business to be creative. It keeps me (and I hope others I work with) engaged in the work, allows us to try new or different things, and at the end of the day hopefully we get better outcomes for it.
We’re for all sides of SA – what’s your go-to SA recommendation?
I always tell my interstate friends visiting Adelaide if they have a spare few hours, head to Henley Beach and grab a coffee and gelato from Bottega Gelateria. Eating freshly made ice-cream, with a little latte, at the beach… *** chef’s kiss *** 👨🍳 👌😘
Past winners
Behaviours
Our behaviours are at the heart of everything we do. These behaviours influence the way we interact with each other and drive our members’ experience.
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Make it better.
Always go over and beyond. Challenge the norm and embrace change. Have the courage to think differently.
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Do it with heart.
Act with meaning and purpose. Empathise to understand our members and people. Have genuine care and real passion.
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Deliver together.
Promote respectful relationships. Value differences and the diversity of our people. Contribute to a culture of knowledge sharing and working collaboratively.
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Own it, solve it.
Respond to challenges and be accountable. Take responsibility for our own development. Do what we say we are going to do.
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Act with integrity.
Always act in a genuine, professional and transparent way. Question actions when it doesn't feel right. Do the right thing by members and people.
© Copyright Health Partners. 2024 All Rights Reserved.
Health Partners is committed to providing quality and affordable health care, and we value our members and our obligation to protect your privacy. As part of our responsibility in protecting your privacy, from time to time we review our policies to ensure we are meeting our obligations. We have recently made some updates to our Privacy Policy. Please click here to view the Health Partners Privacy Policy.
© Copyright Health Partners. 2024 All Rights Reserved.
Health Partners is committed to providing quality and affordable health care, and we value our members and our obligation to protect your privacy. As part of our responsibility in protecting your privacy, from time to time we review our policies to ensure we are meeting our obligations. We have recently made some updates to our Privacy Policy. Please click here to view the Health Partners Privacy Policy.